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PM-12: Self Reliance

Description: This performance measure refers to a Traveler’s overall experience of how their personal preferences were accommodated, if they perceived bias in making their own travel arrangements, and if transportation access made it possible to access the care on their own or with limited assistance from another person.

Targets:

• An average of 90% or more indicated they have never been denied a trip or were not able to use Health Connector
• 90% found it easy to book or needed some experience to book

Data source: Traveler survey

Update frequency: Biannual

Updated: October 2024

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23