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PM-4: ETA Prediction Accuracy

Description: This performance measure refers to the capability of the system to calculate estimated time of arrival (ETA) accurately and reliably for all trips.

Target:

• ETA accuracy target measured for Traveler pickups as whether the actual time of arrival or drop off is within +/-1 minute error, 95% of time when a ride is 0–5 minutes away (calculated as aggregation across all pickups, average will be measured)

Data source: VOC data

Update frequency: Monthly, with graph showing average and last three months

Updated: August 2024 (created using synthesized data)