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PM-4: ETA Prediction Accuracy

Description: This performance measure refers to the capability of the system to calculate estimated time of arrival (ETA) accurately and reliably for all trips.

Target:

• ETA accuracy target measured for Traveler pickups as whether the actual time of arrival or drop off is within +/-1 minute error, 95% of time when a ride is 0–5 minutes away (calculated as aggregation across all pickups, average will be measured)

Data source: VOC data

Update frequency: Monthly, with graph showing average

Updated: December 2024

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23