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PM-5: On-Time Performance

Description: This performance measure refers to the capability of the system to be on time for pickup events.

Target:

• 95% on-time performance on average across all trips (+/- 10 minutes)

Data source: VOC data and in-app survey

Update frequency: Monthly, with graph showing average

Updated: October 2024

Performance measure dashboard

Click on the below buttons to be taken to the page for each performance measure.

PM-1    PM-2    PM-3    PM-4    PM-5    PM-6    PM-8    PM-9    PM-11    PM-12    PM-14    PM-15    PM-16    PM-19    PM-20    PM-21    PM-22    PM-23