Sue edits, develops, manages, and helps publish a variety of documents, including research project publications and web pages, for the Institute of Transportation and its centers and programs. Three of her practical areas of expertise are sponsor/contractual requirements on publications, copyright law/reuse permissions, and information accessibility/Section 508 compliance.
- BA, Journalism and Mass Communication with curricular emphasis in Science and Technical Writing, Minor in English, Iowa State University, Ames, IA
- Certificate, Management Information Systems, Analysis and Design, University of Minnesota, Minneapolis, MN
- Institute for Transportation, Communications specialist, Iowa State University, Ames, IA, 2010–present. Research reports, tech transfer summaries, tech briefs, guides, and online project pages, research communication project coordination and oversight
- Mayfair Cleaners, West Ames, 2004–2009. Manager, Ames, IA. Customer service, triage, follow–up
- Buff–N–Stuff Vehicle Detailing, Co–owner of successful retail service Prior Lake, MN, 1999–2004. Business, from start–up to sell–out, PR and marketing
- Optum New Media/United HealthCare, 1990–2000.
- Sr. business analyst, web design team lead
- Care Management Systems visual communications workshop leader
- Golden Valley & Minnetonka, MN, Supervising info developer, online help
- Developer, STC–award–winning Sr. info developer
- The User View, Inc. Minneapolis, MN, 1989–1990. Consultant/Information analyst and designer
- MacNuts (Mac User Group), Maui, HI, 1989. Volunteer Mac club public relations “wiz”
- Pacific Whale Foundation, 1988–90. Publications manager, editor, graphic Kihei, Maui, HIsupport, media & membership relations/PR & support, member mail merge & database developer
- Hawaii Business and Professional Volunteer, 1988–1989. State newsletter editor, club Women (BPW/USA), Kilauea, Kauaimedia & PR, newsletter & membership & Makawao, Maui, HIdirectory designer & editor, charter member
- PubSet Electronic Publishing, Inc., 1988. Sales & marketing director, account Kapaa, Kauai, HI executive, publications designer, editor
- Strategy One, Kilauea, Kauai, HI, 1987–1988. Small business owner, publications designer, writer, editor & PR consultant
- Unisys, Corp. High Impact Publications Supervising info & systems library Roseville, MN, 1984–1987. Developer, info dev workshop leader, info developer
- DBMS, Inc., 1982–1984. Product Development Lead writer, writer, “user–friendly” & Naperville, IL, technical writer role seminar presenter
- Engineering Extension, 4–H Extension, Assistant editor, staff writer, pubs designer, Sports Information, Printing & writing workshop leader, database developer, Publications, Iowa State University, pubs distribution clerk (and bindery fill-in), Ames, IA, 1979–1982.